[catsparky]

Sorry, I probably posted this erroneously in the other forum first. It should likely go here, in the Free Serna Discussion forum. Anyway, The Free Editor was working fine until today. I tried to start it up and I get the button in the taskbar for Serna Editor, but instead of saying "Serna..." it says "Error." To stop it, I have to open the Task Manager and kill the process. The problem is persistent.

When I first installed, I first installed the Dita Open Tookit, then installed the full Serna Free, then the Apache FOP package. It worked fine for three days, until this morning.

I'm running Windows XP, SP3, I've uninstalled and deleted the directory, then redownloaded today and reinstalled twice. The download version had not changed since 7/23/09 when I downloaded it first. Same result. Before installing the second time, I uninstalled, rebooted, then I downloaded and installed the Microsoft C++ redistributable package mentioned on the download page, then reinstalled Serna. Same result. The editor simply will not run. Any help you could provide would be apprectiated.

--Rick
Loveland, CO

[cherdn]

Hello Rick,

please try to remove folder
"c:\Documents and Settings\cherdn\.serna-free-4.2\"
and restart Serna.
Also remove "Microsoft C++ redistributable package" and try to run Serna.

Let me know the result.

---Daria

[catsparky]

Thanks, Daria. It worked after removing:

C:\Documents and Settings\<username>\.serna-free4.2\

I started to remove the C++ redistributable package as well, but I have two versions listed (2005 and 2008), so I assume that something else in my environment uses one of those as well. If it is no longer needed with the newest downloadable version of the software, it might pay to pull that recommendation off the Downloads page. Just a thought.

Thanks again!

-- Rick
Loveland, CO

[cherdn]

Thanks for the suggestion. We'll remove note about necessity of Microsoft Visual C++ 2008 Redistributable Package asap.

---Daria